Call center clinical trial recruitment. Patient/Caregiver Support. Social media engagement and chat. A multi-touchpoint approach for continued success.
Clinical Trial Recruitment
Call center clinical trial recruitment. Patient/Caregiver Support. Social media engagement and chat. A multi-touchpoint approach for continued success.
Our skilled healthcare specialists have profound experience in patient recruitment and screening. By helping increase patient engagement, they enable you to remain focused on what truly matters in a clinical trial; research and patient care.
Our call center services provide live assistance to patients seeking disease and clinical trial information online or via study brochures. Qualified healthcare specialists answer FAQs and ask approved pre-qualification questions, and patients who pre-qualify are transferred directly to a nearby study site connecting them with a study coordinator. Patients who do not qualify are still provided helpful resources to assist them with managing their disease.
Call center services provide live assistance to patients seeking disease and clinical trial information online or via study brochures. Healthcare specialists answer FAQs and ask approved pre-qualification questions. Patients who pre-qualify are warm transferred directly to a nearby study site connecting them with a study coordinator. Patients who do not qualify are still provided helpful resources to assist them with managing their disease.
We employ the following patient and physician engagement tactics to help successfully improve patient engagement and clinical trial recruitment.
Our skilled healthcare specialists have profound experience in patient recruitment and screening. By helping increase patient engagement, they enable you to remain focused on what truly matters in a clinical trial; research and patient care.
Our call center services provide live assistance to patients seeking disease and clinical trial information online or via study brochures. Qualified healthcare specialists answer FAQs and ask approved pre-qualification questions, and patients who pre-qualify are transferred directly to a nearby study site connecting them with a study coordinator. Patients who do not qualify are still provided helpful resources to assist them with managing their disease.
Call center services provide live assistance to patients seeking disease and clinical trial information online or via study brochures. Healthcare specialists answer FAQs and ask approved pre-qualification questions. Patients who pre-qualify are warm transferred directly to a nearby study site connecting them with a study coordinator. Patients who do not qualify are still provided helpful resources to assist them with managing their disease.
We employ the following patient and physician engagement tactics to help successfully improve patient engagement and clinical trial recruitment.
Our Tactics:
Centralized Screening and Recruitment
Site Support
Call Center & Live Chat Services
Collateral Materials (Study Brochures, Flyers, and etc)
Patient Referral Management
Participant Retention
Patient Advocacy Groups
Community Outreach
Referring Physician Outreach
Social Media Engagement, Online Advertising
Patient Recruitment Tracking
Site Identification and Pre-Qualification
Appointment Scheduling
PhysicianReach™ and Community Outreach are custom designed for each clinical trial to increase awareness of the study among HCPs, Patients, and Caregivers. Highly trained call center representatives reach out to specific geographic physician targets and community organizations surrounding clinical trial sites to inform them of the study, nearby study sites, encourage referrals, and provide a study packet. Study packets include patient study brochures, study information, and patient referral forms, which are mailed following the teledetail.
A follow-up call is placed within 10 days to ensure receipt of materials and answer any questions. The call center places quarterly calls to remind of the study and nearby study sites, to refer prospective participants and to provide additional study packets as needed.
Interested in learning more about how PharmaCentra
can promote your products, reduce patient abandonment
and build brand loyalty?
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